Rental & Return Policies

Rental Period

  • Weekday Rentals (Monday–Thursday): All rentals are for a 24-hour period unless otherwise arranged.
  • Weekend Rentals (Friday, Saturday, Sunday): Items must be returned the next business day (typically Monday), unless otherwise scheduled in advance.

Reservations & Deposits

A non-refundable retainer (typically 25–50%) is required to secure your rental items and event date. Your order is not confirmed until the retainer is received.

Final Payment

Final payment is due 5–7 days before your event. Orders placed last-minute must be paid in full at booking.

Order Changes

Order adjustments may be made up to 7 days before your event, pending availability. Reducing quantities after this point may not lower the final balance.

Cancellations

  • More than 14 days before event: Retainer is non-refundable; additional payments are refunded.
  • Within 14 days of event: Full order amount remains due due to items being reserved exclusively for your date.

Linen Policies

Linen Ordering Deadlines

All linen orders must be placed no later than Wednesday for events in the same week.
Because linens require dry cleaning, steaming, and prep time, last-minute linen orders placed on or after Wednesday require a phone call to confirm availability.

Rush Linen Fees

Last-minute linen rentals may incur additional rush fees, especially during peak seasons or holiday weekends, based on demand and prep time.

Linen Care

Linens must be returned dry and free of wax, heavy stains, or moisture. Linens returned wet or molded may incur replacement fees.

Delivery, Pickup & Teardown Services

Rental pricing does not include delivery, setup, pickup, or teardown.
These services are quoted individually based on:

  • Event location
  • Order size
  • Venue access
  • Setup/teardown timeline

Delivery

Delivery covers the transportation of your rental items from our warehouse to your event location. This includes loading, driving, and unloading items at a designated drop-off point. Delivery does not include placing items throughout the venue or assembling them.

Setup

Setup includes placing items in their proper locations and assembling pieces such as tables, draping, backdrops, stages, or other rentals that require installation. This service is optional and quoted separately based on the amount of labor and time required.

Teardown

Teardown includes disassembling, removing, and prepping items for pickup after your event. This may involve folding, stacking, breaking down structures, or gathering items spread throughout the venue. Teardown is a separate service because it typically happens after hours or late at night and requires dedicated staffing.

Pickup

Pickup covers returning to your event location, loading the items back into our vehicle, and transporting them back to our warehouse. Pickup does not include teardown unless it has been added to your order as a separate service.

Please call us for the most accurate delivery and service quote.

Item Care & Responsibility

Rented items are the customer’s responsibility from the time they are picked up or delivered until they are returned. Fees may apply for:

  • Lost items
  • Broken or severely damaged items
  • Excessive cleaning
  • Weather-related damage

Normal wear and tear is accepted.

Returns

All items must be returned at the scheduled return time. Late returns will incur additional fees.

No Refunds Policy

All payments are non-refundable. Once your order is placed, linens are pulled, prepared, and reserved exclusively for your event date. Because inventory is removed from circulation, we are unable to offer refunds for any reason, including changes in guest count, event adjustments, or cancellations.

Unused Rentals

Please note that unused items are not eligible for refunds. For example, if you order 12 linens but only use 11 on the event day, the full order amount still applies. Inventory is processed, packed, and held based on your original reservation, regardless of what is ultimately used at the event.

FAQ's

Explore our frequently asked question's to ensure you're well-prepared to book your party event rentals with us!

Contact us

  • To secure your rental items, we require a non-refundable retainer at the time of booking. Once the retainer is received, your items and event date are officially reserved in our system.

  • The retainer (deposit) is non-refundable, as we reserve those items exclusively for your event. Any additional payments made beyond the retainer are refundable if you cancel more than 14 days before your event date.

  • Yes, we’re happy to accommodate changes whenever possible! You can adjust your order up to 7 days before your event, pending availability.


    Last-minute linen changes requested on or after Wednesday require a phone call to confirm availability and may incur rush fees during peak times.

  • Your remaining balance is due 5–7 days before your event. Orders placed within that window must be paid in full at the time of booking.

  • We do not require a strict minimum for customer pickup orders. Delivery orders may have a minimum order requirement depending on location and logistics. Please contact us for specifics for your area.

  • Delivery is not included in rental pricing. Delivery, pickup, and any teardown services are quoted individually based on:

    • Your event location
    • Order size
    • Venue access
    • Setup or pickup timeline

    For the most accurate quote, please give us a call—we’re happy to help!

  • Pickup and teardown are separate services because each one requires different staffing, time, and logistics.

    Teardown involves carefully disassembling items, packing them safely, and coordinating tight venue timelines, while pickup should only involve loading pre-stacked or pre-packed items. Meaning you or your party has already dissembled items for us and our team only has to pick-up the items and load our truck.

    Separating these fees ensures you only pay for the services you actually need and allows us to staff your event accurately and efficiently.

    We’re always happy to provide a customized quote based on your event details!

  • Delivery and setup are separate charges because they involve different levels of time, labor, and coordination.

    Delivery covers transporting your items to the venue, unloading them, and ensuring they arrive safely.

    Setup requires additional staffing and time to place, assemble, and arrange items exactly where they need to go according to your event layout.

    By separating these costs, you only pay for the services you need and we can properly allocate our team to support your event. We’re happy to provide a detailed quote based on your setup requirements!