To secure your rental items, we require a non-refundable retainer at the time of booking. Once the retainer is received, your items and event date are officially reserved in our system.

The retainer (deposit) is non-refundable, as we reserve those items exclusively for your event. Any additional payments made beyond the retainer are refundable if you cancel more than 14 days before your event date.

Yes, we’re happy to accommodate last-minute additions or changes to your party rental whenever possible. You can adjust your order up to 7 days before your event, pending availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

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Last-minute linen changes requested on or after Monday require a phone call to confirm availability and may incur rush fees during peak times.

Your remaining balance is due 7 days before your event. Orders placed within that window must be paid in full at the time of booking.

We do not require a strict minimum for customer pickup orders. Delivery orders may have a minimum order requirement depending on location and logistics. Please contact us for specifics for your area.

Delivery, pickup, setup, and any teardown services are not included in the base rental prices and are quoted individually based on:

• Your event location
• Order size
• Venue access
• Setup design complexity
• Setup or pickup timeline

For the most accurate quote, please give us a call—we’re happy to help!

Delivery, set up, teardown, & pickup are separate costs because they are separate services due to each one requiring different staffing, levels of time, skill level, labor, coordination, and logistics.

Here's a breakdown of how each service is defined:

Delivery - covers transporting your items to the venue, unloading them stacked in one single area, and ensuring they arrive safely.

Setup - requires additional staffing and time to place, assemble, and arrange items exactly where they need to go according to your event planners layout.

Teardown - involves carefully disassembling items, packing them safely, and coordinating tight venue timelines.

Pickup - Only involves loading pre-stacked & pre-packed items into our delivery truck from one singular location. Meaning you or your party has already dissembled all items for us and our team & has stacked them and organized them in the exact same area our team delivered the items so our team only has to pick-up the items and load our truck from one singular location.

By separating these costs, you only pay for the services you need and we can properly allocate our team to support your event. We’re happy to provide a detailed quote based on your setup requirements!

We include a non-refundable 12% Damage Waiver on every order. This covers the accidental scuffs and minor wear that naturally happen during an event.

We pride ourselves on offering one of the lowest Damage Waiver rates in the market at just 12% (compared to industry standards of up to 25%)

Please note: This is not full insurance. If damage or breakage exceeds normal use, or if loss occurs, the client is responsible for repair or replacement costs."