Rental & Return Policies
Rental Period
- Weekday Rentals (Monday–Thursday): All rentals are for a 24-hour period unless otherwise arranged.
- Weekend Rentals (Friday, Saturday, Sunday): Items must be returned the next business day (typically Monday), unless otherwise scheduled in advance.
Reservations & Deposits
A non-refundable retainer (typically 25–50%) is required to secure your rental items and event date. Your order is not confirmed until the retainer is received.
Final Payment
Final payment is due 5–7 days before your event. Orders placed last-minute must be paid in full at booking.
Order Changes
Order adjustments may be made up to 7 days before your event, pending availability. Reducing quantities after this point may not lower the final balance.
Cancellations
- All Retainers are non-refundable.
- More than 14 days before event: Retainer is non-refundable; additional payments are refunded.
- Within 14 days of event: You have up to 365 days to reuse the credit towards a rescheduled event approved by team member.
Linen Policies
Linen Ordering Deadlines
All linen orders must be placed no later than Monday for events in the same week.
Because linens require dry cleaning, steaming, and prep time, last-minute linen orders placed on or after Monday require a phone call to confirm availability.
Rush Linen Fees
Last-minute linen rentals may incur additional rush fees, especially during peak seasons or holiday weekends, based on demand and prep time.
Linen Care
Linens must be returned dry and free of wax, heavy stains, or moisture. Linens returned wet or molded may incur replacement fees.
Delivery, Pickup & Teardown Services
Rental pricing does not include delivery, setup, pickup, stacking or teardown.
These services are quoted individually based on:
- Event location
- Order size
- Venue access
- Setup/teardown timeline
Delivery
Delivery covers the transportation of your rental items from our warehouse to your event location. This includes loading, driving, and unloading items at a designated drop-off point. Delivery does not include placing items throughout the venue or assembling them.
Setup
Setup includes placing items in their proper locations and assembling pieces such as tables, draping, backdrops, stages, or other rentals that require installation. This service is optional and quoted separately based on the amount of labor and time required.
Teardown
Teardown includes disassembling, removing, and prepping items for pickup after your event. This may involve folding, stacking, breaking down structures, or gathering items spread throughout the venue. Teardown is a separate service because it typically happens after hours or late at night and requires dedicated staffing.
Stacking Items & Pickup
Pickup covers returning to your event location, loading the items back into our vehicle, and transporting them back to our warehouse. Pickup does not include teardown unless it has been added to your order as a separate service.
Ex. If items are delivered in one location they need to be stacked and ready to pick up in the same location.
Please call us for the most accurate delivery and service quote.
Item Care & Responsibility
Rented items are the customer’s responsibility from the time they are picked up or delivered until they are returned. Fees may apply for:
- Lost items
- Broken or severely damaged items
- Excessive cleaning
- Weather-related damage
Normal wear and tear is accepted.
Returns
All items must be returned at the scheduled return time and same location items were delivered. Late returns will incur additional fees. We understand emergencies happen but we ask to please communicate with our staff via phone call the day your return is due.
No Refunds Policy
All payments are non-refundable. Once your order is placed, linens are pulled, prepared, and reserved exclusively for your event date. Because inventory is removed from circulation, we are unable to offer refunds for any reason, including changes in guest count, event adjustments, or cancellations.
Unused Rentals
Please note that unused items are not eligible for refunds. For example, if you order 12 linens but only use 11 on the event day, the full order amount still applies. Inventory is processed, packed, and held based on your original reservation, regardless of what is ultimately used at the event.